FORGOT_PASSWORD_FAILED
500api_errorThe forgot-password flow could not be started.
Cause
A server-side fault, not a bad request. The code stays deliberately opaque so it cannot be used to probe which addresses are registered.
How to fix it
Retry with backoff. If it persists, contact support with the request_id from the response.
Example response
500 FORGOT_PASSWORD_FAILED
JSON
{
"error_code": "FORGOT_PASSWORD_FAILED",
"error_type": "api_error",
"error_message": "The forgot-password flow could not be started.",
"hint": "Retry with backoff. If it persists, contact support with the request_id from the response.",
"docs_url": "https://docs.billerapi.com/errors/FORGOT_PASSWORD_FAILED",
"request_id": "d94f5e2a-8c3b-4f1e-9a7d-6b2c1e0f8a34"
}Related
- Error handling — the error envelope shape and how to parse it
- Error code reference — every stable error code
Canonical docs URL: https://docs.billerapi.com/errors/FORGOT_PASSWORD_FAILED
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