EMAIL_MESSAGE_LOOKUP_FAILED
503upstreamThe message store could not be read.
Cause
An infrastructure fault reading stored mail — NOT a missing row, which is EMAIL_MESSAGE_NOT_FOUND.
How to fix it
Retry with backoff. If it persists, contact support with the request_id.
Example response
503 EMAIL_MESSAGE_LOOKUP_FAILED
JSON
{
"error_code": "EMAIL_MESSAGE_LOOKUP_FAILED",
"error_type": "upstream",
"error_message": "The message store could not be read.",
"hint": "Retry with backoff. If it persists, contact support with the request_id.",
"docs_url": "https://docs.billerapi.com/errors/EMAIL_MESSAGE_LOOKUP_FAILED",
"request_id": "d94f5e2a-8c3b-4f1e-9a7d-6b2c1e0f8a34"
}Related
- Error handling — the error envelope shape and how to parse it
- Error code reference — every stable error code
Canonical docs URL: https://docs.billerapi.com/errors/EMAIL_MESSAGE_LOOKUP_FAILED
Was this page helpful?